When someone dies, take one step at a time

First, follow the guidance from those caring for them.

If the person died in a hospital, hospice or care home, the staff will explain the immediate next steps. For a death at home, follow the instructions from their doctor or care team. If the death was unexpected or you are unsure whether someone has died, seek emergency help.

You can contact us for guidance about funeral arrangements while the official processes are taking place.

The medical examiner and registration

1. Wait for confirmation. For deaths in England not being investigated by a coroner, the medical examiner checks the cause of death. Their office will tell you when registration can go ahead.
2. Register the death. You normally have five days after that confirmation, including weekends and bank holidays. Contact the Register Office promptly if you need more time.
3. Pass on the paperwork. After registration, a certificate for burial or cremation is issued, often called the green form. If you are given the green form, please pass it to us as soon as possible. If you’re unsure whether it has already been sent, we can help.

If a coroner is involved, the process can differ. Follow their instructions about when arrangements can proceed.

Guidance checked on 7 October 2026. See GOV.UK: what to do after someone dies for the full process and exceptions.

Our first conversation

We can start with where the person who has died is being cared for, who is making the arrangements and any wishes they left. You do not need to know which funeral option you want.

Tell us how you prefer to communicate and whether anyone needs help with access. We can discuss the service, costs and next steps together.

If a baby or child has died

Please contact us for a conversation about your family’s wishes and the specific arrangements. You do not have to choose a funeral option before asking for help.

Other practical help

The government’s Tell Us Once service can notify many government departments. Banks, utility companies and other organisations may need to be contacted separately.

When you need support for yourself, there are people who can listen.